Privacy Policy

At Holmecare Services, we respect and prioritise the privacy and confidentiality of every person we support, every family we work with, and every visitor to our website. This Privacy Policy explains how we collect, use, and protect your personal information, making sure it is treated securely and in accordance with applicable data protection laws.

Information We Collect

We only collect information necessary for providing safe, tailored, and effective care services. This may include personal details such as name, address, contact information, medical or care needs, and any other relevant information shared with us. All information is collected openly and only used for the specific purpose for which it is intended.

How We Use Your Information

We use personal information to assess needs, create care plans, and deliver tailored services. We also use this information to communicate with families, guardians, medical professionals, and authorised representatives to make sure every person receives the best possible care. We do not use this information for any other purpose unless required or permitted by law.

How We Protect Your Information

We have implemented robust measures and protocols to protect your personal information from unauthorised access, loss, disclosure, or misuse. All staff members adhere to strict confidentiality policies, and access to information is limited to authorised personnel only.

Sharing Information

We only share information when required by law, when necessary for the care and well‑being of the person we support, or when expressly authorised by the person, family member, or legal representative. We will never sell or use personal information for marketing or commercial gain.

Your Rights

Every person has the right to access, review, or request corrections to their personal information held by Holmecare Services. You also have the right to request that your information be deleted or transferred where applicable. To make a request, or if you have any questions about your privacy, you can contact us at any time.

Commitment to Privacy

At Holmecare Services, we understand the trust placed in us every day, and we are dedicated to treating every person and their information with utmost respect, care, and integrity. We review and update this policy regularly to ensure that we continue to meet the highest standards of privacy and confidentiality.